FAQ

ORDERING

How can I place an order with Underslips.com?

Please set up an account with Underslips.com (see 'create an account' near top of page) while shopping or during checkout. You will then be able to place the order from your shopping cart and track its progress – on its way to your front door!

What happens if Underslips.com does not have my product in stock?

We are typically able to produce and ship out-of-stock products within 2 business days.

How can I obtain a catalogue?

Please see our entire offering at www.underslips.com

Can I setup a wholesale account?

No, we are strictly a retail website.

What payment methods are accepted?

We proudly accept Visa, Mastercard, Discover

What is the company’s return policy?

Please see “Shipping and Returns” in the Resources tab

 

PRODUCT:

Where are the products made?

Garments on Underslips.com are made by #1 bridal foundations manufacturer Undercover Bridal and are MADE IN THE USA. We offer only the best quality made garments in the industry.

Can I have my product customized? What options are available?

Yes, we are able to provide petite length options for FREE! All our garments are 41-42 inches in exterior length (natural waist to bottom hem); Tea length comes 32 inches standard.

Please enter the total exterior length desired in the ‘Notes’ section upon checkout.  Asking for Petite without specifiying total length will by default shorten the skirt 4 inches.

Example:   Petite Length 38” total

What is the length of your full-length slips?

All our garments are 41-42 inches in exterior length (natural waist to bottom hem); Tea length comes 32 inches standard.

What material and fabrics are used in Underslips.com products?

Petticoats: All are made with a soft taffeta inner lining material for a comfortable experience against your legs. Volume and shape are formed using layers and tiers of crinoline netting. Finally, the exterior skirt is made of a stiff taffeta material to ensure the proper shape while gliding smoothly under your gown.

Hoopskirts: A strong polycotton material is used for the body of our Hoop Skirts. A bias is sewn to the body (self) where the hoops will reside. We use a strong but flexible metal boning coasted in a rubberized plastic. All hoops are removable for washing.

Tricots: We use only the finest hard to find Tricot material available. You will have an amazing experience wearing these soft fabrics.

How can I wash and care for my product?

Petticoats and Tricots: Washing instructions are on the tags. We recommend Dry Clean Only.

Hoopskirts: Remove all boning from skirt. Wash as you would any polycotton material. We recommend Hang Dry Only to prevent shrinkage, which would affect the circumfrence of the skirt and may prevent reinsertion of the boning.

To disconnect the hoop rings, apply downward pressure to relieve strain on the connector.  The rings will then slide apart.  Reverse the process to reinstall.

How can I assure that I have the right size slip to fit under my dress?

See “Sizing Chart” and “Measurement Guidelines” in the Resources tab.

 

SHIPPING:

What is the average shipping cost?

We are proud to offer flat rate ground shipping at $9.99 to anywhere in the continental USA. The states of Alaska and Hawaii have additional rates visible during checkout.

You can also expedite your shipment during the checkout process at UPS rates.

What shipping services does Underslips.com use?

We use UPS, thus allowing options from ground all the way to next day air.

Does Underslips.com ship internationally? What is the cost?

Please use a physical USA address (Not a PO Box) for shipping – we currently do not offer international shipments, but hope to in the future.

Can I track my packages?

Yes, if you create an account with Underslips.com while shopping or during checkout tracking of shipments will be available. Just login to your account after you receive the ‘Shipped’ notification email.